Update - All Marketo systems continue to be fully accessible and are functioning at normal levels. At this time, we have no further reports of intermittent issues. Root Cause Analysis is under way, and we will share any additional information as soon as it becomes available.
Nov 21, 14:08 PST
Update - There are no new issues at this time, and we are continuing to monitor.
Nov 21, 10:34 PST
Monitoring - We have mitigated the intermittent issues reported and are continuing to actively monitor all datacenters. If you are still having an issue, it is best practice to try clearing your browser cache as described here: https://nation.marketo.com/docs/DOC-4774 and to contact support. We greatly appreciate your patience.
Nov 21, 07:59 PST
Update - We are receiving reports of error messages. Our teams are working to resolve this as soon as possible and will continue to provide updates as they become available.
Nov 21, 06:48 PST
Update - While we have seen improvement in the intermittent issues reported, we continue to actively monitor all datacenters to ensure additional issues do not arise. We truly appreciate your patience as our teams continue to work around the clock to fully return all service levels to normal, and we will provide you more information as soon as it becomes available. If you continue to have any issues, please try clearing your browser cache as described here: https://nation.marketo.com/docs/DOC-4774 or contact support.
Nov 20, 22:34 PST
Update - Customers in one of our data centers continue to report intermittent issues. We are working on this issue now and will have full service restored as soon as possible.
Nov 20, 20:05 PST
Investigating - Customers in one of our data centers are reporting intermittent bandaid errors in the UI. When the errors come up, refreshing your browser page will clear it. We are working on this issue now and will have full service restored as soon as possible.
Nov 20, 18:40 PST
Monitoring - Customers are reporting a marked improvement in the Marketo UI. We continue to actively monitor to ensure all issues are fully resolved. Thank you for your patience.
Nov 21, 07:39 PST
Update - We have already made changes to increase performance and are continuing to work today to make additional progress. Some customers may have seen improvement over the weekend though you may still see slowness in the Marketo UI. This continues to have the highest priority at Marketo, and we will keep you informed as soon as updates are available.
Nov 20, 10:24 PST
Update - We have been working continuously to resolve this service issue. The affected server pod has been managing a higher than normal workload so we are making changes to lower that workload as quickly as possible. We appreciate your patience while we clear the slowness in the EMEA region.
Nov 19, 10:57 PST
Identified - We have identified the source of the problem and are working to resolve the problem as quickly as possible. Customers have been experiencing system slowness while navigating the Marketo UI. This may potentially cause some slowness in campaign processing, but all campaigns are still operating. This issue only affects a small number of customers in our EMEA region. Thank you for your patience while this is being resolved.
Nov 17, 12:49 PST
Investigating - Some customers in the EMEA region may notice degraded performance in their Marketo application (i.e asset creation, editing, previewing being slow, navigation being slow, etc). This will only affect a small number of customers in our London datacenter. Our teams are working on solving the issue as soon as possible. We apologize for the troubles caused and we can assure you solving this is our top priority. Thank you for your patience.
Nov 16, 08:40 PST
Application   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 22, 2017

No incidents reported today.

Nov 20, 2017
Resolved - This incident has been resolved.
Nov 20, 18:28 PST
Monitoring - Marketo services have been restored. If you continue to have an issue, please try to clear your browser cache as described here or contact Marketo Support.

Again, we sincerely apologize for the disruption this has caused. We will continue to vigilantly monitor the situation and a Root Cause Analysis will be made available as soon as possible.
Nov 20, 15:32 PST
Identified - Our network team has isolated the issue to a redundant firewall. Troubleshooting and repairs are in progress. We will provide further updates within the hour.
Nov 20, 14:40 PST
Update - Our network team has isolated the issue to a redundant firewall. Troubleshooting and repairs are in progress. We will provide further updates within the hour.
Nov 20, 14:40 PST
Update - Our teams continue to be actively engaged in restoring service as quickly as possible. Some customers are able to access their Marketo instance by using a direct URL https://app-[PodName].marketo.com. Your Pod name will be included in your URL string when viewing a page within the Marketo instance. This workaround will work for some customers, but not all.
Nov 20, 14:06 PST
Update - Our teams continue to be actively engaged in restoring service as quickly as possible. Some customers are able to access their Marketo instance by using a direct URL https://app-[PodName].marketo.com. Your Pod name will be included in your URL string when viewing a page within the Marketo instance. This workaround will work for some customers, but not all.
Nov 20, 14:06 PST
Update - We are currently experiencing a network outage. Network engineers are engaged and attempting to resolve this as quickly as we can. Customers may experience problems accessing login.marketo.com. Other services like REST API and Munchkin appear to be affected as well.
Nov 20, 12:50 PST
Update - We are currently experiencing a network outage. Network engineers are engaged and attempting to resolve this as quickly as we can
Nov 20, 12:47 PST
Investigating - Customers have reported problems accessing Marketo services. We are actively investigating this issue now and will post updates as soon as they become available
Nov 20, 12:23 PST
Nov 18, 2017

No incidents reported.

Nov 16, 2017
Resolved - This incident has been resolved.
Nov 16, 08:19 PST
Investigating - Some customers might notice performance issues in their Marketo application (i.e asset creation, editing, previewing being slow, navigation being slow, etc). Our teams are working on solving the issue as soon as possible. We apologize for the troubles caused and we can assure you solving this is our top priority. Thank you for your patience.
Nov 16, 02:23 PST
Nov 15, 2017
Resolved - This incident has been resolved.
Nov 15, 17:29 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 15, 17:24 PST
Investigating - We are currently investigating an issue with our RestApi in our San Jose datacenter and will provide an update shortly.
Nov 15, 17:14 PST
Nov 14, 2017
Resolved - Pod SJH is now available again.
Nov 14, 03:03 PST
Identified - Pod SJH is currently unavailable. We have identified the problem and begun recovery. We expect to have the pod back available shortly
Nov 14, 03:02 PST
Nov 13, 2017
Resolved - Re-indexing of preserved activities has fully completed. Customers previously experiencing latency in smart lists, campaign processing and serving of landing pages should no longer see any of these symptoms. If any of these problems persist, please reach out to Support through the Support Portal.
Nov 13, 10:03 PST
Monitoring - Update: Preserved activities have completed logging and re-indexing of activities has begun with expected completion date of 11/18/2017. Current impact you might notice is latency in smart list data updates. Campaign Processing and serving of Landing Pages have resumed normal operations. We will provide an update once resolved.
Nov 7, 14:48 PST
Identified - Our San Jose HBase Services continue to recover and we are making active progress in resolution.

Issues Summary: In our Next Generation architecture, we record data in multiple systems. We are experiencing latency in writing into one of the systems. There is no data loss and other systems are preserving all activities and lead information. The impact you might have noticed is latency in smart list data updates, campaign processing, along with serving of landing pages.

Update: By Monday 11/06/2017 11:00 PM PT we expect the completion of logging of preserved activities. The re-indexing of activities will then begin with a completion date of 11/18/2017.
This does not affect Login, Asset Creation, and Email Delivery. All data is safe.
Nov 1, 16:38 PDT
Update - We are seeing a degradation in performance within our San Jose Datacenter. We are working on this issue now and will have full service restored as soon as possible. Updates will be posted here as soon as they become available.
Nov 1, 12:07 PDT
Investigating - HBase in SanJose is currently experiencing degraded performance.
Nov 1, 09:43 PDT
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Completed - The scheduled maintenance has been completed.
Nov 10, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 09:00 PST
Scheduled - We will be deploying patches provided by our vendor.
Nov 10, 08:06 PST
Nov 9, 2017
Resolved - This problem has been been resolved and this pod is now available again.
Nov 9, 05:09 PST
Identified - Pod ABJ is currently unavailable. We have identified the problem and begun recovery. We expect to have the pod back available shortly.
Nov 9, 05:05 PST
Nov 8, 2017

No incidents reported.